Poly Studio ClickShare Rare 0 Volume Fix

Why is there no sound using Poly Studio ClickShare?

This is a known issue with the Poly studio using a Barco ClickShare which they plan on fixing with a firmware update. Contact us below for assistance updating the firmware when it releases. We understand how important it is to your teams to have a functional small conference or huddle room space, so we understand your current frustration.

What is The Poly Studio Doing

When the Poly Studio USB is powered on and plugged into the Barco ClickShare, the volume level that Poly Studio defaults to is extremely low. This occurs any time the Poly Studio is powered on, regardless of whether the USB is already plugged into the Clickshare when it is powered on, or if the USB is plugged into the ClickShare after the Poly Studio software has booted.

This does not happen when the Poly Studio USB is plugged into a Windows PC. The volume level automatically adjusts to match the output level of the computer. Using the Poly Studio remote, the volume level is manually adjustable to set it at an appropriate level, however this is not a stable solution because the room cannot experience a power failure without “failing”.

Latest from Barco’s Escalations Team:  

“As a brief update, we have been able to reproduce the issue and our team is looking into it.
Current Workaround: As there is no obvious reason to need a reboot of the peripheral, we advise to not reboot it as just stopping/starting to use it will preserve the correct volume level. Will update you on further progress once we have more info.”

What To Do In The Meantime

First, don’t turn off the Poly Studio. It goes into a low-power mode when not in use, but if it must be turned off, keep the remote handy and accessible to conference room users. When powered on or plugged in, first check the volume level of the Poly Studio with the remote before beginning any meeting, especially with remote users as you won’t be able to hear them. Periodically, check in with us to find out if there are any firmware updates available to fix this issue.

What is a Poly Studio?

The Poly Studio setup is almost an all-in-one solution for video conferencing. It has a good, wide angle lens camera to capture all meeting participants. It has a microphone array that does an excellent job of isolating and capturing the sound coming from the voices in the meeting. And lastly, it has two stereo speakers to hear remote participants clearly. But it isn’t just a camera, microphone and speakers; it can also auto-frame the speaker in a meeting. In addition, it works with a variety of devices via a single USB cable – making any huddle room instantly functional.

https://www.poly.com/us/en/products/video-conferencing/studio/studio

What is a Barco ClickShare?

The Barco ClickShare allows any user to cast their display wirelessly, as well as use any USB peripherals plugged into the base station (which is typically hidden behind the display). There’s a USB dongle that does all of this with just the push of a button. If the device is also on the same local network, you can skip the dongle and use the software to do all the casting. In an ideal environment, a meeting presenter just needs to bring their laptop into a smart huddle room to run a meeting that includes remote users – assuming their laptop has at least 1 USB type C port or is on the local network.

https://www.barco.com/en/clickshare/wireless-conferencing

Issues with Poly Studio ClickShare CX-20
Firmware Version 2.10.2.3