Managed IT Services

Dedicated Service and Support

With our technology service experts regularly present in your office, we gain a deep understanding of your challenges and opportunities as they arise, enabling us to provide proactive advice and effective solutions. This allows you to maintain a competitive advantage in your marketplace, staying at the top of your game. Whether it’s over the phone, through remote assistance, or in-person, our certified technicians and specialists are ready to cater to your company’s IT needs. From troubleshooting and rewiring to installation, we have the expertise to handle various aspects, including computer hardware and software, servers and data center equipment, wired and wireless printers and fax machines, as well as resolving Windows and other application errors. Our comprehensive support covers a wide range of related items, ensuring your IT operations run smoothly.

Smart Offices Support Levels

Our Smart Office Support and Service Agreements are designed to cater to the diverse needs of organizations, whether they are small offices requiring occasional assistance or large enterprises in need of dedicated support personnel. We offer three different levels of IT support, each providing a comprehensive range of services. Regardless of the level you choose, our support contracts come with the following included benefits:

1. Entitlement to Discounted Services and Purchases: As a valued client, you will have access to special discounts on a wide range of services and purchases.
2. Remote Email & Phone Support: Our expert support team is readily available to assist you remotely through email and phone, ensuring prompt resolution of your IT issues.
3. Ad hoc IT Consultation & Planning: We provide on-demand IT consultation and planning services, helping you make informed decisions and strategize for your organization’s technological needs.
4. Preferred Support – Faster Response: You will receive priority support, ensuring a faster response time to address your critical IT concerns.

In addition to these inclusive services, we offer optional add-ons that can further enhance your IT infrastructure and operations:

• Enterprise-Grade Security & Software: Strengthen your organization’s security posture with advanced security solutions and software tailored to your needs.
• Real-Time Threat Detection/Prevention: Safeguard your systems against emerging threats with real-time detection and prevention mechanisms.
• Redundant Power/Internet Data Center: Ensure uninterrupted operations by utilizing redundant power and internet connectivity at our data center.
• Entire IT Infrastructure Management: Let us take care of your entire IT infrastructure, including servers, networking equipment, and storage systems, allowing you to focus on your core business.
• Direct Access to Our Web & Programming Teams: Gain direct access to our talented web and programming teams, enabling you to efficiently develop and maintain your online presence.
• Scheduled Backups & Notifications: Protect your critical data with regular backups and receive notifications to stay informed about the status of your backups.
• Weekly/Monthly Server Health Checks: We conduct comprehensive server health checks on a weekly or monthly basis, ensuring optimal performance and identifying potential issues proactively.
• Custom Programming Mobile/Desktop: Leverage our expertise to create customized mobile and desktop applications that align with your specific requirements.
• Business-Class Email Management: Enhance your email communication with business-class email management solutions, including advanced features and robust spam filtering.
• Firewall & E-Mail Filtering Packs: Fortify your network security with dedicated firewall and email filtering solutions tailored to your organization’s needs.
• Company Website Hosting: Host your company’s website on our reliable and secure servers, ensuring optimal performance and availability.
• SEO (Search Engine Optimization): Improve your online visibility and attract more visitors to your website with our professional SEO services.
• SSL Certifications & Web Applications: Protect sensitive data and enhance user trust by securing your website with SSL certifications. We can also develop web applications tailored to your business requirements.
• Website Maintenance: Keep your website up to date, secure, and running smoothly with our comprehensive website maintenance services.

Cybersecurity

Your data is extremely important to us. Let us protect its integrity with enterprise-class firewalls, industry-standard encryption, secured email, anti-malware, and virus detection and removal. With our regular risk assessments and consistent monitoring of your precious data, we make sure it’s secure and prepared for the worst thanks to our automated data backup services, and speedy disaster recovery.

Programming & App Development

Our comprehensive app development services cater to both mobile and desktop platforms, providing you with versatile solutions for reaching a wider audience. With a team of certified developers, we have the expertise to create high-quality, user-friendly apps for various operating systems, ensuring exceptional performance and functionality. Emphasizing cross-platform development, we utilize industry-leading technologies to seamlessly extend your app’s reach across multiple devices and environments. Partner with us to transform your ideas into reality and captivate users on every platform.