John Gilluly has 34+ years of professional work experience with five years as a material scientist and quality manager, 19 years in management consulting and software development, and the balance running Smart Homes and Smart Offices (SHSO) a custom AV and IT integration company.
He has leveraged his business consulting experience working with companies to develop robust Quality and Management Systems for Smart Homes and Smart Offices based on ISO, and TS-16949, leadership training, and applying statistical problem-solving techniques to develop an empowered, customer-focused company.
John has obtained professional certifications for Crestron D3pro Basic and Advanced Lighting, CAIP level Crestron Programming, System Builder, DM Design and Installation, Lutron lighting and Shade systems, Control4 level 1 and level 2 certifications, Vantage lighting systems, and Polycom and Lifesize video conference systems. He has also attended numerous vendor and industry training programs to stay current with the ever-evolving IOT systems.
He continues to consult and train as time permits and programs automation systems and .Net applications with the teams at Smart Homes and Offices.
John enjoys spending time with his wife Karen, and two children as well as biking, squash, woodworking, and pottery.
Jon serves as a liaison between our engineering department and our clients. He provides support and coordination in scheduling between our customers and installation teams.
An MSU graduate with over 30 years of experience in sports marketing, Jon brings with him a wealth of knowledge and experience in organizing events, resource management and customer service. We’re thrilled to have Jon on the Smart Homes & Smart Offices team!
As a tennis pro, if you need help with your backhand, Jon can assist with that as well. He enjoys traveling, fine cuisine, artistic welding and the great outdoors, but his favorite past time is spending time with his wife and three children.
After over 20 years in the classroom, Karen has decided to come home and use her background to support the Smart Homes staff. She holds a Bachelor’s Degree in Mathematics, a Master’s in Statistics and Operations Research, and taught Statistics at Lansing Community College for 22 years. Karen is passionate about anything numbers, and we’re happy to have her attention to detail, and data capture and analysis available to us. Her focus at Smart Homes is on supporting Accounting, and maintaining office systems improvements.
In her free time, Karen enjoys spending time with her family, bike riding, and volunteering at Montessori Radmoor School.
Sales & Marketing
Vice President of Sales
As Vice President of Sales, it is my pleasure to work with a dynamic team of professionals to make a greater impact on the commercial sector.
As the middle child from a large family, I learned how to develop and keep good relations with my siblings. People do business with those they know, like and trust. The key to that lesson is to treat everyone like family; then you’re willing to do whatever it takes to make them happy. Business today is as much a matter of relationships as it a matter of the bottom line.
As a seasoned sales professional, I bring decades of sales and marketing experience to a growing team of sales and customer service specialists. I have learned that customer service is measured by the client’s experience. It’s irrelevant if we think we are the best. All that matters is that our customers agree.
I am a bit of a TV junky, but often I enjoy reading science fiction, good food, spending time with my wife, children, grandchildren and my friends. I could say I like to play golf, but golf has been playing me the fool for many years.
Noreen joined our Sales and Marketing team in January of 2013. As a Sales Consultant, she works closely with clients to determine technology needs for their home or office and then serves as a liaison between clients and our design team to bring their vision to light. Now working out of our satellite office in Traverse City, Noreen is dedicated to expanding the special expertise of Smart Homes & Smart Offices to a whole new area.
Noreen holds a BA in Journalism from Michigan State University. Her extensive background in Education, Human Resources and Business to Business Sales, coupled with her strong communication skills and warm personality, make her a wonderful addition to our team.
Noreen enjoys volunteering in her community, long bike rides with her husband, traveling and spending time with her children.
Tony has been with us for over a year. Tony ensures our clients’ needs are met and satisfied whether that may be home, office, or web development. Tony understands what the customer wants, and makes sure the project gets delivered and installed as discussed. Maintaining relationships with our customers is a top priority. He believes in vast knowledge of current and future technology can be very important to see how it can be incorporated to our client’s setups.
Tony has over 9 years of customer service experience which has taught him how to provide the best business/professional practices that our customers deserve.
He enjoys being outdoors and doing activities like fishing and camping. He continues to play hockey and lacrosse which he loves. At home Tony dabbles with software development and technology research.
Joel joined our team in October of 2015. As a Sales Engineer, he works with our customers to assure their home and office needs are met and satisfied. He has a substantial amount of knowledge of products and services as well as hundreds of hours of time spent on site as an Installation Technician.
Joel is native to Lansing with 6+ years of customer service, as well as being a top Sales Representative in previous employments.
Some of Joel’s hobbies include spending time with family and friends, basketball, disc golf, and playing guitar.
Jeff began his pursuit in electronics when he became an install technician for a professional dealer of broadcast equipment. Shortly after graduating from Ferris State University with an electrical engineering degree, back when everything was still analog, he developed a keen interest in the evolution of analog audio and video to the “digital revolution”. As the industry has continued to develop new digital media technologies and merge Audio/Video with networking technology, Jeff has dedicated nearly 25 years of his professional career working with some of the leading industry manufacturers in video servers and control systems. His experience and knowledge are a welcomed addition to our team.
Jack is currently a student at Michigan State University. He is working closely with our engineering team to design drawings and systems for quotes and future installations. He works with the team to test any new equipment before installs as well for easy integration. He also handles shipping and receiving, updating the database with inventory and new product information, and restocking products.
In his free time, Jack is very involved in the community. He is the Assistant Tennis Coach for Okemos High School and a Board Member at Montessori schools. He also enjoys 3D modeling and printing for fun.
Software Engineering & Web Development
Bob joined the Smart Homes & Smart Offices team in 2013. As a software engineer, Bob writes custom software programs and provides database support to our clients and our own SHSO team.
Bob holds a Bachelor degree in Computer Science from Michigan State University and has over 33 years experience in programming and management services. In addition to his long and accomplished history with the State of Michigan as a software developer and manager, after his retirement in 2002 Bob has been providing contract programming work for private companies as well as the Detroit Public Schools.
When he’s not mentoring youth on the importance of outdoor heritage and conservation, you’ll find him spending time with his family and hunting. Bob, and his lovely wife Lisa, have been married for 44 years and have two sons, Dan and Andrew. They’ve been blessed with two granddaughters, Kaylah and Anabelle. Bob is a self-ascribed hockey fanatic. Every chance he gets, Bob cheers on his granddaughter, Anabelle, who plays AAA hockey in Plymouth for the Compuware girls 12 and Under team. In addition, Bob is an avid walker, completing a half marathon with his loyal walking buddy-Jolly, his three-year-old retriever.
Senior Software Engineer
Edward is one of our senior software engineers specializing in business applications and web development. He has worked with a wide variety of technologies and programming languages ranging from Microsoft’s Enterprise-level software to open source environments.
Edward’s focus is creating the best possible user experience for our clients’ websites and applications. While that certainly includes the interface, Edward believes a great user experience is also dependent on having a suitable architecture, efficient implementation, and well-organized data.
He spends most of his free time with his wife Victoria and his veiled chameleon Sasha.
Steven is currently a student working on his computer science degree. He is passionate about websites, software and computer hardware knowledge. He spent 6 years repairing and wiring aircraft computers in the Air Force. He is now eager to serve everyone in the greater Lansing area.
In his free time, Steven enjoys listening to music and growing his vinyl collection.
Computers & Network Engineering
Network Engineer/Smart Offices Manager
Will has been working with computers for over 15 years.
He worked on computers in the Army and has been employed with various companies, including AOL, and also had his own computer support company. As an experienced computer network admin, Will enjoys anything technology-related.
IT Support Specialist Level II
Ben comes to our team with a very strong background in IT technologies, and is in fact very passionate about anything technology related. He has worked professionally in IT support since 1999, and has both an Associates in Computer Support from Lansing Community College and a Bachelors in Computer Networking from Davenport University. Most recently, he spent 7 years with the Charlotte Public Schools Media and Technology department, 5 years running his own IT company, and creates video memorials for Pray Funeral Home in Charlotte. In his “free-time” he loves to further his knowledge in emerging technologies, recreational reading, and traveling with students from Journey House Campus Ministries all over Michigan.
IT Support Specialist
David holds both an Associates Degree in Computer Networking and a Bachelors Degree in Computer Information Systems from Baker College. He also holds dual Bachelors Degrees from Davenport University in both Computer Networking and Computer Security. Because technology is always changing, David keeps up with the industry by participating in continuous learning programs.
In his free time, David volunteers his time and talents with the Business Professionals of America (a technical career and networking organization) at the Regional, State and National level. He attends West Michigan Cisco Users Group meetings, where he stays up-to-date on Cisco systems.
Fun fact: David is also a trained severe weather spotter and hopes to one day bring his watchful weather knowledge to the masses over the Ham radio.
Tim joined our Smart Homes / Smart Offices family in August, 2012. As our Lead Electrician, he is responsible for overseeing and installation of all electrical and cable-related needs associated with control systems projects.
Tim is a state-certified Journeyman and Master Electrician contractor. In addition to his impressive credentials, Tim brings with him a deep commitment to providing customers with a single source of contact to meet their automation installation needs. We’re thrilled to have Tim on our Smart Homes / Smart Offices team!
Ask Tim and he’ll tell you, his greatest joy is being a father. At home, you can find him drawing with his daughters and teaching them the essentials of being a loyal Lions fan, and that saying, “Go Green!” always gets an enthusiastic, “Go White!” in response.
Stephen Sugg joined our Smart Homes team in August, 2014. As an Installation Engineer, Steve helps design and install systems. He also provides maintenance support—calibrating systems and equipment to ensure they continue to work optimally. Already a skilled programmer, Steve is in the process of adding certifications in Control4 and Creston systems to his skill-set.
Prior to joining Smart Homes, Steve was the lighting director for a local event production company, where he oversaw the lighting and production needs of a number of large corporate clients. If you’ve attended Common Ground, City Lights or the Electric Forest Festival, chances are you’ve seen his audio production, live sound and lighting expertise at work.
In his free time, Steve enjoys spending time with friends and family, playing soccer or taking in a good concert. We’re delighted to have Steve on board, and we know you’ll enjoy working with him as much as we do!
Jack is our newest installer to join the team. He is a very detail oriented worker and prides himself in making one-of-a-kind projects. Originally from Okemos, he has spent time in Texas as a commercial electrician, project manager assisstant, and even a millwright in a lumbermill shop.
In his free time, Jack likes to water and snow ski, working with wood, and being a DJ.
Shipping & Receiving
Shipping & Receiving
Rick joined the crew in November, 2015. He started as an installer but now is in charge of our inventory/warehouse and fleet.
He grew up in the Okemos area and also coached football in the Okemos system for over 20 years as well as in East Lansing and Haslett.